In the event of a dispute or a complaint, you should first refer the matter to us. If we are not able to resolve your dispute or complaint, the matter may be referred to independent conciliation, mediation or arbitration. If this is not successful, acceptable or possible, you are entitled to a file a complaint with the National Credit Regulator, or make an application to the National Consumer Tribunal.
If we are not able to resolve your dispute or complaint, the matter may be referred to independent conciliation, mediation or arbitration.
If you are not satisfied with the resolution/conclusion received from Us, You are invited to take the matter further and contact the applicable regulatory or dispute resolution body on the contact details below:
| National Credit Regulator Telephone (011) 554-2600 or 0860 627 627 Fax (011) 484-6122 Email info@NCR.org.za Post Address 127, 15th Road, Randjespark, Midrand |
Credit Ombud Telephone 0861 662 837 Fax 086 683 4644 Email ombud@creditombud.org.za Post Address Suite 444, Private Bag 1, Jukskei Park, 2153 |